Shipping policy
Shipping Policy for Eyewear Independent Site
1. Shipping Range
Currently, we only provide delivery services for orders within the United States. International shipping is not supported for the time being (including U.S. overseas territories and military addresses).
2. Shipping Fee Calculation
- Orders with a total amount of $59 or more can enjoy free standard shipping service.
- If the order amount is less than
5.99 will be charged.
- For expedited shipping, an additional $15 is required. We will prioritize processing your order to ensure faster delivery.
3. Delivery Timeframe
- Standard Shipping: Delivery will be made within 3-5 business days after the order is successfully paid and confirmed (excluding order processing time).
- Expedited Shipping: Delivery will be made within 1-2 business days after the order is successfully paid and confirmed (excluding order processing time).
4. Order Processing
- We will process and arrange shipment of the order within 1-2 business days after successful payment.
- Orders will not be processed or shipped on weekends and U.S. statutory holidays (such as New Year's Day, Independence Day, Christmas, etc.), and relevant orders will be processed on the next business day.
5. Shipment Tracking
- After the order is shipped, we will send an email containing the logistics tracking number to your reserved email address. You can check the real-time shipping status of the order on the corresponding logistics official website using this number.
- If you do not receive the tracking information within 3 business days after shipment, please contact our customer service team in a timely manner.
6. Address Change
- After successful payment of the order, if you need to change the delivery address, please contact customer service within 12 hours for processing. After 12 hours, as the order may have entered the processing flow, we cannot guarantee that the address can be changed successfully, and you will be responsible for any consequences arising therefrom.
7. Notes
- The delivery time is only an estimated time. The actual delivery time may be affected by force majeure factors such as weather, traffic, and logistics sorting. In case of delay, we will try our best to assist you in communicating with the logistics company to solve the problem.
- Please ensure that the delivery address you provide is accurate and complete, including street name, house number, city, state, zip code, etc. We are not responsible for package loss, return, or other issues caused by incorrect addresses, and you may need to pay the shipping fee again for re-delivery.
If you have any questions about shipping, please feel free to contact us through our customer service email (Voyagmart@outlook.com) or online customer service. We will be happy to serve you.